Microsoft has just released brand new Microsoft Office 2016 preview for Mac. Have you downloaded and installed Mac Preview Edition? I just did and it worked perfectly fine except Outlook crash each time when I start the Microsoft Outlook.app.
Here are the symptoms:
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Microsoft Error Reporting log version: 2.0 Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2015-03-05 21:15:11 +0000 Application Name: Microsoft Outlook Application Bundle ID: com.microsoft.Outlook Application Signature: OPIM Application Version: 15.8.150303 Crashed Module Name: OutlookCore Crashed Module Version: 15.8.150303 Crashed Module Offset: 0x0003d1c4 Blame Module Name: OutlookCore Blame Module Version: 15.8.150303 Blame Module Offset: 0x0003d1c4 Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 Crashed thread: 32 |
How to fix this error?
Well there is a simple solution to fix it. Just execute below two commands on Terminal.app and you should be all set.
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defaults delete com.microsoft.Outlook - to delete old preferences |
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killall cfprefsd - to kill cached preferences |
After above steps, just launch the Outlook application and you should be all set. Just don’t import anything from Mac 2011 installs.
This issue doesn’t impact old Outlook 2011 application – it works without issue.
Where is my Database File for Outlook 2011 and 2016? The Outlook database is completely separate from the one used in Outlook 2011.
Outlook 2011 uses
~/Documents/Microsoft User Data/Office 2011 Identities
Outlook 2016 uses
~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile
Enjoy New Office. So far it’s all good.
It fix my problem “at that moment” and i can work with outlook, but every time i restart my computer, it crashes again and i have to do steps above again 🙁
Any one with the same problem?
Hi Andreas – i never faced this issue on my mac. Let’s wait for others to chime in.
Didnt work for me either. I am on 10.11.03 Mac OS
Hi Abhishek – which Outlook version are you on? I’m on 15.19.1. No issue so far.
Honestly, Outlook 2016 is the biggest piece of shit I have ever used. Crashing, horrible bugs, with each version I cringe. I have to support over 100 of the horrible clients and I can’t stand it anymore. I am struggling so hard that I can’t even get my own Outlook client to work correctly on my workstation. Microsoft needs to ditch all this shitty code and start from scratch or emulate the Windows version.
Hi Joshua – interesting. I’ve been using it on my Mac since day one without any issue. Any special action which leads to Outlook crash? From my point – i’m 100% happy with it.
No data get in my outlook 2016, just empty. I there anyway get all account setting and date same to same 2011 to 2016?
I see now. Name appears in red. Checked history. Yes, posts were removed from Karma. (My order just shipped – as opposed to the original date of last October. Sorry.)
To the editors:
Have no idea what is going on here. One post read minutes ago. No one now seems to have posted within months. And I guess my suggestions, though they work and have been tried by others in the past day, seem useless. Sorting by “latest” shows no one here for at least three months.
Started but this window recycled.
Be very careful. Tried the examples above and the center pane disappeared. Only could bring it back by having the reading pane appear below, then switch back, but this held for only the current session.
I am running El Capitan Developer Beta v. 5. (10.11 Beta (15A235d))
I just installed MS update 15.12.3 and that fixed the pane disappearance and seems to have stopped the freezing. Been about 15 minutes and all is well. Fingers crossed.
this didn’t work 🙁 Any other suggestions?
I’ve upgraded to the full version form the preview and now it freezes receiving mail, and then force quits, strange how the release version does this and yet the preview did not, this is causing me lots of issues as I have to force quit at least 6 times in a day
very helpful with the “production” release of Office this month (July 2015)
thank you!
As an added note if this fix does not work, as it did not for me. If you have Outlook 2011 installed run updater after installing 2016. Error reporter may need to be updated. If Microsoft Error reporter is not updated to 2.2.9 it will also cause these crashing issues.
Thanks much for tips jakeyk.
Recent update to Mac2011 caused outlook to open with menu only. Terminal steps above only works for one session. After outlook is closed, whether by accident or for reboot, you have to go to terminal again. Any other tips to make it permanent? ETA on the real fix? Would this be interfering with email provider delivering to inbox?
Had to do the following
cd ~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile/Data/Directory Accounts
rm -rf 53
Seems happy now. At least I’ll know what to do next time the new release comes out and I test directory services. Note, the pointer above helped tremendously.
Spoke too soon. Mine is still hosed (even though it goes through the initial welcome screen). I think the directory service info is still there…
is it possible to connect outlook 2016 to the online exchange
archive?
Hi Meir Drong – I doubt it. I only see 3 options under File -> Import.
1. Outlook for Windows Archive file
2. Outlook for Mac Archive file
3. Outlook 2011 data on this computer
thanks, removing outlook data lost the problem.
Awesome. Thanks for an update.
Hi. How do I uninstall just the Preview? I want to leave only Word 2011, but for some reason I can’t seem to uninstall only the preview version without uninstalling the original.
Thanks!
Hi AB – preview version installs on your mac at this location:
Also, you could also go to Application folder to simply remove required apps. Find attached diagram.
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