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Microsoft Office 2016 for Mac Preview – Outlook Crashes after Fresh Install? Fix Included

Last Updated on by   App Shah   72 comments

Microsoft Office for Mac Preview

Microsoft has just released brand new Microsoft Office 2016 preview for Mac. Have you downloaded and installed Mac Preview Edition? I just did and it worked perfectly fine except Outlook crash each time when I start the Microsoft Outlook.app.

Here are the symptoms:

How to fix this error?

Well there is a simple solution to fix it. Just execute below two commands on Terminal.app and you should be all set.

Clean install Outlook 2016 for mac

After above steps, just launch the Outlook application and you should be all set. Just don’t import anything from Mac 2011 installs.

Office for Mac 2016 Preview - Outlook fix

Office 2016 for Mac Welcome Screen Office 2016 for Mac Import Screen

This issue doesn’t impact old Outlook 2011 application – it works without issue.

Where is my Database File for Outlook 2011 and 2016? The Outlook database is completely separate from the one used in Outlook 2011.

Outlook 2011 uses

~/Documents/Microsoft User Data/Office 2011 Identities

Outlook 2016 uses

~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile

Enjoy New Office. So far it’s all good.

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Comments

  1. Avatar for Andreas NiemannAndreas Niemann says

    It fix my problem “at that moment” and i can work with outlook, but every time i restart my computer, it crashes again and i have to do steps above again 🙁

    Any one with the same problem?

    Reply

  2. Avatar for Joshua CagleJoshua Cagle says

    Honestly, Outlook 2016 is the biggest piece of shit I have ever used. Crashing, horrible bugs, with each version I cringe. I have to support over 100 of the horrible clients and I can’t stand it anymore. I am struggling so hard that I can’t even get my own Outlook client to work correctly on my workstation. Microsoft needs to ditch all this shitty code and start from scratch or emulate the Windows version.

    Reply

    • Avatar for App ShahApp Shah says

      Hi Joshua – interesting. I’ve been using it on my Mac since day one without any issue. Any special action which leads to Outlook crash? From my point – i’m 100% happy with it.

      Reply

  4. Avatar for lloydlloyd says

    I see now. Name appears in red. Checked history. Yes, posts were removed from Karma. (My order just shipped – as opposed to the original date of last October. Sorry.)

    Reply

  5. Avatar for lloydlloyd says

    To the editors:
    Have no idea what is going on here. One post read minutes ago. No one now seems to have posted within months. And I guess my suggestions, though they work and have been tried by others in the past day, seem useless. Sorting by “latest” shows no one here for at least three months.

    Reply

  6. Avatar for lloydlloyd says

    Started but this window recycled.
    Be very careful. Tried the examples above and the center pane disappeared. Only could bring it back by having the reading pane appear below, then switch back, but this held for only the current session.

    I am running El Capitan Developer Beta v. 5. (10.11 Beta (15A235d))

    I just installed MS update 15.12.3 and that fixed the pane disappearance and seems to have stopped the freezing. Been about 15 minutes and all is well. Fingers crossed.

    Reply

  8. Avatar for Simon ArnoldSimon Arnold says

    I’ve upgraded to the full version form the preview and now it freezes receiving mail, and then force quits, strange how the release version does this and yet the preview did not, this is causing me lots of issues as I have to force quit at least 6 times in a day

    Reply

  10. Avatar for JakeykJakeyk says

    As an added note if this fix does not work, as it did not for me. If you have Outlook 2011 installed run updater after installing 2016. Error reporter may need to be updated. If Microsoft Error reporter is not updated to 2.2.9 it will also cause these crashing issues.

    Reply

  11. Avatar for sacsac says

    Recent update to Mac2011 caused outlook to open with menu only. Terminal steps above only works for one session. After outlook is closed, whether by accident or for reboot, you have to go to terminal again. Any other tips to make it permanent? ETA on the real fix? Would this be interfering with email provider delivering to inbox?

    Reply

  12. Avatar for Mike PatnodeMike Patnode says

    Had to do the following
    cd ~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile/Data/Directory Accounts

    rm -rf 53
    Seems happy now. At least I’ll know what to do next time the new release comes out and I test directory services. Note, the pointer above helped tremendously.

    Reply

  13. Avatar for Mike PatnodeMike Patnode says

    Spoke too soon. Mine is still hosed (even though it goes through the initial welcome screen). I think the directory service info is still there…

    Reply

  15. Avatar for A.B.A.B. says

    Hi. How do I uninstall just the Preview? I want to leave only Word 2011, but for some reason I can’t seem to uninstall only the preview version without uninstalling the original.
    Thanks!

    Reply

    • Avatar for App ShahApp Shah says

      Hi AB – preview version installs on your mac at this location: 

      ~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile

      Also, you could also go to Application folder to simply remove required apps. Find attached diagram.

      Reply

    • Avatar for Martina LuthisMartina Luthis says

      User should Try safe, free and user-friendly software to smoothly fix all emails from PST file and save them into Outlook PST file format.

      Reply

  16. Avatar for AlexAlex says

    Unfortunately it doesn’t work for me – any other solutions known? I use Outlook 15.8.1 with Mac OS 10.10.2 on a new MacBook Pro -> Error: Crashed Module Name: merp

    Reply

    • Avatar for App ShahApp Shah says

      Hi Alex – you could try below steps:

      1. Go to /Library/Application Support/Microsoft/MERP2.0
      2. open Microsoft Error Reporting.app
      3. go to Preferences and uncheck “Enable Microsoft Error Reporting”
      4. open Terminal
      5. execute “defaults write com.Apple.Finder AppleShowAllFiles TRUE;killall Finder”
      6. in Terminal go to /Library/Contextual Menu Items
      7. delete all files and directories in this folder “rm filename” or “rm -r directoryname”
      8. execute “defaults write com.Apple.Finder AppleShowAllFiles FALSE;killall Finder”

      Try reopening Outlook again. Hope this helps.

      Reply

  18. Avatar for Dave KurlanDave Kurlan says

    I’m not having any issues with new Outlook, but new Excel and PowerPoint are awful. Excel hangs every few minutes and PowerPoint changed my fonts and crashes mid-presentation! Any helpful hints for that?

    Reply

    • Avatar for App ShahApp Shah says

      I agree with you Dave. Excel build is not at all production ready. Excel hangs every time during copy, paste, right click, etc. Microsoft released an update y’day for the same but still have the same issue.

      Reply

  19. Avatar for Yannick GuerdatYannick Guerdat says

    Didn’t fix my issue. I have already try it. I have try to reinstall it again but the crash appears not at the launch but after a few clicks in my folders and/or e-mails.

    The Microsoft’s yesterday update didn’t fix my issue.

    Reply

    • Avatar for Andrew SmithAndrew Smith says

      I still had issues too, even after having run those lines in terminal, for each app. I found this other thread from back in Nov, 2014 (http:// bit.ly/ 1wXwOgH). Using this, I went to ~/Library/Group Containers and found these three folders:

      UBF8T346G9.ms
      UBF8T346G9.Office
      UBF8T346G9.OfficeOsfWebHost

      I moved them all out of this folder (basically deleted them, but kept them, just in case this didn’t work). Tried Outlook and it worked (these three folders were recreated also). Hope that helps.

      Reply

      • Avatar for Joe ChongJoe Chong says

        This does help, as it re-initiated the Activation again. However, need to move back the data I’ve from the above 3 folders. It contains close to 3GB of data, hence re-downloading all of them from the server is time-consuming. Anyone has any alternative that worked?

        Reply

        • Avatar for App ShahApp Shah says

          Hi Joe –

          Only solution I can think of is to move live emails to local folder in .pst file and then just import it back to your Outlook using File -> Import.

  23. Avatar for mabezmabez says

    this didn’t fix my problem, it’s still crashing a few seconds after it starts. i’m wondering if it has something to do with the fact that i’m using Yosemite 10.10.3 beta.

    Reply

    • Avatar for lloydlloyd says

      Try moving to 10.10.4 and running the MS update. Should install Office v. 15.12.3. Running both developer 10.10.5 and 10.11.5. Froze in both before the MS update. I cannot login to my MS account on my Mac but can on a Win machine. Strange. After update, no freeze in Yosemite or Capitan. Also running 10.10.4 release. No issue either after update. May return. May not. Worth a chance. Update to latest Yosemite public release and try. Can’t hurt.

      Reply

  24. Avatar for KRouth ClinipaceKRouth Clinipace says

    I just installed the new Microsoft Office 2016 for Mac – looks good – wondering however – i cannot find how to view my “Favorite Folders” which i have defined in Outlook 2013 in Windows which also show up in OWA (on the Exchange server). Any ideas?

    Reply

    • Avatar for App ShahApp Shah says

      Hi KRouth – could you help me understand what do you mean by favorite folder? Is that on your local system? Do you see it under “Smart Folders” section?

      Reply

      • Avatar for KRouth ClinipaceKRouth Clinipace says

        Favorites is a list of Folder shortcuts. They show up in both Outlook 2013 on Win and in Outlook Web Access (OWA) on the Exchange server. Because they are present in OWA, i infer that they are stored (they are just shortcuts of sorts) on the server, not on the local instance of Office. Does that help? I could send screenshot examples.

        Reply

        • Avatar for Christian LochnerChristian Lochner says

          Thanks for asking that question. With 5 email accounts and many folders in them its a major annoyance for me too to scroll meter long up and down to move a new email into some of these folders. I really need the option to nominate favorites that stay on top.

        • Avatar for JS GoJS Go says

          It is my understanding that the Favorites feature does not exist on the Mac version of Outlook; it is Windows-only.

        • Avatar for JohnGaltUSAJohnGaltUSA says

          Imagine what a hassle it is if you have a dozen IMAP accounts. I guess this is the type of hack programming you are left with at Microsoft when all the top notch programmers go to work for Google.

  25. Avatar for FlyingCricketFlyingCricket says

    I was going bats trying to launch Outlook – your solution is spot-on, thanks! Crazy that MS doesn’t put this out there – or code it into the install program.

    Reply

  27. Avatar for flopdogflopdog says

    So no chance of importing Outlook 2011 mail? That;s a huge pain in the butt. Anyone figure out how to do it? Thanks!

    Reply

    • Avatar for Bob RobinsonBob Robinson says

      It imported my Outlook 2011 mail. It was there once I did the fix. Sadly, we run an older version of Exchange that Outlook 2016 doesn’t support, so I won’t be able to make much use of it – just Word and Excel.

      Reply

    • Avatar for App ShahApp Shah says

      Hi there – you could do it. There are two ways:
      1. Once you have outlook 2016 up and running fine after performing above steps then just add your account again.
      2. If you have local .pst backup file then go to File -> Import and provide location of .pst file to import all your local mails.

      Reply

  31. Avatar for Bob RobinsonBob Robinson says

    Not sure where my post went… does the “defaults delete…” command only affect Outlook 2016 or will it wipe out my Outlook 2011 preferences, too?

    Reply

    • Avatar for App ShahApp Shah says

      HI Bob – it will just delete old preferences. It wont affect Outlook 2011. I tried it and I was able to use both Outlook after performing above steps. Now everything looks good with Outlook 2016, i’ve deleted 2011 Outlook for mac.

      Reply

  32. Avatar for Dr PaulDr Paul says

    I tried all these steps and it still does not work for me. When I initially set it up I used my exchange account instead of logging in with my hotmail account to activate it. It now comes up and immediately crashes. Uninstalled all apps and reinstalled no luck. Ran the code listed above no luck. Other office apps work fine…..ugh

    Reply

    • Avatar for Bruce RahmaniBruce Rahmani says

      same issue here.
      I get the following error when I run the command:
      2015-03-06 14:39:57.059 defaults[1064:231665]
      Domain (com.microsoft.outlook) not found.
      Defaults have not been changed.

      Reply

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